Banking & FinTech
Transforming Customer Onboarding for a Leading Financial Institution
A nationalized bank approached us with a significant challenge: significantly accelerating its customer onboarding processes while maintaining excessively stringent security identification measures to combat widespread digital fraud.
The Challenge
- Complex Customer Journeys: Prospective customers faced multiple steps requiring severe manual identity checks and heavy scheduling of face-to-face branch visits.
- High Risk of Fraud: With the rise in digital banking, fraudulent applications had fiercely escalated, requiring advanced deepfake detection capabilities.
- Regulatory Compliance: National regulations demanded a highly reliable process strictly verifying application inputs against official government identity portals seamlessly.
Our Solution
We architected and entirely deployed a highly comprehensive AI-driven video KYC validation system blending seamlessly directly into the bank's active mobile and web endpoints.
- Automated OCR Document Processing: Implemented robust Optical Character Recognition precisely converting uploaded documentation cleanly into heavily sanitized digital text avoiding human error.
- AI-Powered Facial Matching & Liveness Detection: Advanced systemic algorithms heavily process live video feeds actively seeking indicators of digital deepfake manipulation while strictly confirming physical liveness checks.
- Live Speech-to-Text Transcription: Conversational interactions are fundamentally transcribed natively scanning selectively for verification keywords securely against existing internal records.
- Dynamic Interactive Agent Assist: Built specialized agent dashboard frameworks actively facilitating two-way video communication overrides when manual review anomalies strictly triggered.
Key Outcomes
- Rapid Acceleration: Onboarding sequences dropped completely from multi-day timelines down to definitively under 30 minutes heavily enabling sales.
- Security Resiliency: The combination of biological voice mapping, sophisticated facial hashing, and deepfake prevention pipelines eradicated unauthorized identity processing entirely.
- Strict Compliance: Fully solved stringent national regulatory bounds smoothly securing bank architecture reliably without sacrificing modern user experience expectations.